Sumly Notes Refund Policy

Thank you for choosing our products/services. We provide secure payment services via Paddle and are committed to delivering an excellent purchasing experience. Below is our refund policy:

1. Right to Cancel

If you are a consumer, you have the right to cancel this agreement and return the product within 14 days without providing any reason. The cancellation period expires 14 days after the transaction date. To exercise this right, you must notify Paddle of your decision to cancel before the 14-day period ends.

2. Refund Determination

Refund eligibility is determined solely by Paddle, acting as the merchant on our behalf. If you believe you have valid grounds for a refund, please submit your request at paddle.net. Refunds may be denied based on specific circumstances. Paddle reserves the right to reject requests involving fraud, refund abuse, or manipulative behavior, which may result in legal counterclaims.

For detailed dispute and refund policies, refer to Paddle's Checkout Purchaser Terms and Conditions.

3. Refund Request Process

To qualify for a refund, you must:

• Submit your request within 14 days of purchase.
• Provide the following information:
  • Email address used for the purchase.
  • Order number (provided by Paddle).
  • Reason for the refund and relevant screenshots (if applicable).

All orders and payments are processed by Paddle, our legal Merchant of Record. Paddle handles customer service and refund processing. For payment-related issues, visit paddle.net.

4. Paddle as the Merchant

Our payment and order processing are managed by Paddle.com, our authorized third-party partner. Paddle acts as the Merchant of Record, ensuring compliance with its policies for all transactions and refunds. For disputes or additional refund inquiries, Paddle may serve as a neutral party for review. For detailed consumer rights and service policies, refer to Paddle's Checkout Purchaser Terms and Conditions.

Contact Us

If you have questions about these terms, reach us via:

• 📧 Email: support@sumly.top
• 🌐 Official Website: https://sumly.top